FREQUENTLY ASKED QUESTIONS
We only accept Paypal currently.
To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel your order after confirmation.
We are sorry for sending you a defective item! Please email email@example.com with your order number, and a photograph of the defect within 3 days from the date of receiving your purchase(s). Our staff will be in touch on the next steps to take once we assess the defect.
All defective items are to reach us within 10 business days from dispatch date for orders made in Singapore. Items must be returned in its original packaging.
A replacement will be provided for defective returns, there is strictly no refund. However, if a replacement is no longer in stock, we will do a full refund in this case.
We regret to inform you that any ongoing promotion cannot be combined with any other sale, promotion, BEAT'ABOX student discount, code, coupon and/or offer. This means that if you opt for free shipping, you are not allowed to use your student discount.
Unless it is a defective purchase, we do not accept returns unfortunately.
If your order is missing an item or contains a defective product, kindly email us at firstname.lastname@example.org with your order number within 3 days from the date of receiving your purchase(s), and our staff will be in touch on the next steps to take.
Notwithstanding anything to the contrary, BEAT'ABOX shall only accept replacements and refunds on the condition that the items being replaced, returned or refunded were purchased from the Site or from our Office. Purchases of items other than from the Site and our Office are not eligible for returns, replacements or refunds under these T&Cs.
We do not reimburse return delivery charges.
Yes you may. Please refer to our opening hours for our availability to process your product exchange.
Your order will be dispatched to our logistics partner within 1-2 business days (no deliveries on Saturdays, Sundays & Public Holidays).
Thereafter, our delivery partner will deliver within the following time frames:
Standard courier: 1 - 2 working days.
Unfortunately, our logistics partner does not ship on weekends. However, you can submit your orders in by Friday 5pm, to allow us enough time to process and have it delivered to your doorstep by Monday.
We do not support international shipping on our Site at the moment. However, do email us at email@example.com for more details regarding international order and delivery.
Yes, your tracking number will be sent to you via email once it is processed for delivery.
If you are unable to do so, please email us at firstname.lastname@example.org with your order number and we will be happy to run a check for you!